Shipping and returns

Last updated September 27, 2026

Shipping

• We ship to US addresses only.
• Shipping is $4.95 flat per order, and free when your order is $60 or more after any discount.
• Printful, our print partner, makes every item to order. Made to order by Printful in about 2–5 business days (embroidered hats can take a few days longer), then about 3–5 business days in the US mail. These are Printful's estimates, not guarantees.
• You get an email with the tracking link when your order ships, and you can check its status any time from the link in your confirmation email.
• If your order is going to be late, we email you with a new estimate and the option to cancel for a full refund.

Misprinted, damaged or defective items

If something arrives misprinted, damaged or defective, contact us within 30 days of delivery with your order number and a photo. We'll reprint it or refund it, your choice.

Returns

• Personalized items are final sale unless they are misprinted, damaged or defective. Before you add one to your cart you confirm that it prints exactly as shown.
• Because every item is made to order, we can't accept returns for the wrong size or a change of mind. Please check the size chart on the product page.
• Please don't mail anything back without contacting us first; we'll tell you what to do.

Canceling

Orders with custom text wait 2 hours before they go to print. Spot a mistake? Contact us within that window and we'll cancel and refund it; after that we can cancel only if production hasn't started.

Wrong or undeliverable address

Please double-check the address at checkout. If a package comes back because the address was wrong, we can reship it once you pay the shipping again.